Terms and Conditions
By commissioning dande1st.com, hereafter known as the Company, to provide you with products and services you are agreeing to the Company Terms and Conditions as follows:
1: The trading terms of the Company is payment is to be made in full before any new website is published live or any files for any other form of publishing are supplied, unless prior credit arrangements have been made in which case payment is required by the end of the calendar month when the invoice was raised unless other terms are indicated on the invoice. Before the commencement of any work by the Company a deposit will be required to cover any programming or software purchase costs or for any other media required.
2: The Company will hold all media (electronic or otherwise including login and password details) until payment has been made in full. If a Customer defaults on a payment to the Company the Company reserves the right to cancel any files from publishing on a website and to retrieve any other media files supplied by whatever means at its disposal. When a Customer requests a Company representative to visit their premises within the greater Brisbane area (rather than email or post material to the Company or for any other reason) a travel charge will be added to the invoice. For travel outside of the greater Brisbane area any charges will be by negotiation. No travel charge will be made when the Company offers to visit a Customer.
3: Website Content: The Company takes no responsibility for content used, either in text form or images including multi-media and photos for publishing. This includes any images, photos or data a Customer requests the Company to source and use in their Customer’s websites or printed material.
4: Proof-reading of Content: Although care is taken to ensure accuracy of grammar and spelling no responsibility will be taken by the Company for any typographical errors or omissions in created content. It is the responsibility of the Customer to check for any errors within the content of their work created by the Company.
5: Hosting: All hosting provided by the Company is for one year and is to be paid in advance and is non-refundable. The Company will provide full support for continuous and correct publishing of all websites it manages. Hosting supplied by the Company is provided by ventraip.com.au – VentraIP and netorigin.com.au – Net Origin. The Company takes no responsibility for any systems failure or outages incurred by ventraip.com.au or netorigin.com.au to provide hosting or email services or by any other ISP providing third party email or hosting accounts to its Customers.
6: Site Security: VentraIP and Net Origin security is set at a very high level to ensure all published webpages are regularly backed up and safe from hackers. However the Company does not take responsibility for any breakins and for any web content that is “modified by unknown persons”. The Company will restore any tampered / hacked pages back to their original state at a cost to the Customer.
7: CMS (Content Management): Where content management software (CMS) has been supplied to a Customer and they take the responsibility to manage their own page content any problems to web content caused by a Customer using CMS that requires the Company to repair will be charged for. This also applies to application updates. When an update to the application is requested to be done a charge will be made by the Company.
8: Site Publishing: The Company uses compliant code and scripts in all its internet related work. All code and scripts are thoroughly tested prior to publishing. The Company is not responsible for pages that will not publish due to browser or DNS caching that may make the web site appear inaccessible when others can still access it or viewers cannot access the website due to having their virus protection / firewalls parental controls set up or their browser version is too old to run some scripts correctly or their network connection is insufficient to download or upload data or their ISPs network is overloaded or down.
9: Mobile Devices: Websites that have been designed to publish using a normal computer screen will not always publish on a smaller mobile device such as a phone. Unless otherwise specified the Company cannot guarantee that websites will always publish correctly on any mobile devices.
10: The Company reserves the right to cancel any arrangements set up with any party in which case one months notice will be given by the Company in writing by email or letter.
11: Domain names: The Company does not own the domain names of its Customers so no responsibility is taken by the Company for any cancellation of a domain name. In the case of domain names managed by the Company a renewal invoice will be sent to the owner before the domain name expiry and every endeavour will be made to ensure the domain name owner is contacted before renewal is due. In the case of moving a domain name to another host passwords will only be given to the owner of the domain name and not to any third party after all monies owing (if any) are paid.
12: Search Engines: Websites created by the company will be submitted to search engines such as Google. The source code will contain meta tags, description and keyword content required by search engine robots to “spider” the website and to allow for SEO (search engine optimization). Although every endeavour will be made for a high ranking on search engines the company is not responsible for the operation of search engines so cannot guarantee the placement order of any website within the search engine directories. This also applies to Google Adwords including the frequency which the Adwords appear. For websites that have Google Adwords managed by the Company the budgeted monthly payment must be paid in advance – generally the day the Invoice is received. Late payments will mean the Adwords will be suspended until payment is received. Adwords managed by the company attract an administration fee to cover credit card costs and Google client account management. This fee is deducted out of the monthly budgeted account unless other arrangements have been made. The amount charged can vary depending on the amount of administration that is required on a monthly basis.
13: Privacy: All information and other forms of data supplied to the Company by its Customers will only be used for the sole purpose it was supplied for and will not be used, given or sold to any other parties.
14: Risk and insurance: Products and services provided by the Company are at the Customer’s risk. It remains the responsibility of the Customer to insure any products or services provided by the Company.
15. Refunds: No refunds will be given for domain names, hosting packages or any other media or software purchased.
Updated: January 2014